An emergency is defined as a situation that may cause harm to someone or may cause damage to the property if left unattended.
Urgent repairs fall into two categories: essential services and other urgent repairs.
Essential services include:
• Repairs to a burst water service
• Gas leaks
• Broken hot water system
• Sewerage leaks
• Dangerous electrical faults
Other urgent repairs are those that are not an essential service, but might cause damage to the premises, injure a person or cause undue hardship or inconvenience to the tenant/s. Any emergency or urgent repair work must be reported to our office within 24 hours of the event or the next business day. Our office can be contacted during normal weekday business hours and weekends.
In cases of emergency and urgent repairs:
Monday to Friday: 8.30am to 5pm
Weekends: All hours
Phone: (08) 9446 6888
Once our office is notified all efforts will be made to ensure that the repairs are carried out as soon as practicable by a suitable repairer. A suitable repairer is someone who is suitably qualified, trained or licensed to undertake the necessary work, e.g. a licensed electrician or licensed plumber.
If attempts to contact and attain a response from our office on the above number are unsuccessful – within 24 hours for an essential repair and 48 hours for an urgent repair, the tenant is able to arrange for the repairs to be carried out by a suitably qualified repairer to the minimum extent necessary. The tenant will be provided with a reimbursement for any reasonable expense incurred for arranging repairs to be carried out and paying for those repairs. All receipts must be forwarded promptly to our office for reimbursement providing the situation was a real emergency.
Should an emergency occur after hours and it is not life threatening and the tenant is able to reside with the situation until the next business day (i.e. hot water system breaks down), we will arrange to have our contractor attend as a matter of urgency.
If the problem or situation is the result of the tenants, their visitor’s actions or is not deemed as urgent, then the tenants will be held responsible for the associated costs including the call out fees.
Break-in or Damage to Glass (windows)
Locks damaged during break-in and property is not secure:
Hot Water System Stops Working (No Hot Water)
If it is a gas hot water system, please check that the pilot light is on. If it is not on, then please ensure the gas is turned on at the meter box and follow the instructions on the hot water system to try to re-light the pilot light. Please note: re-lighting a pilot light is not a matter of urgency and will result in the bill being invoiced to the tenant if a plumber is called out of hours.
Electrical Fault or Problem (That may cause harm to the tenant)
Burst Water Pipe or Sewerage Blockage/Problems
Locked your Keys inside the House?
If you lock your keys inside the house during business hours, then you may collect the spare set from our office (it is up to you to get to the office during business hours). The keys will be signed out of our office and you will need to return them by 5pm the next business day.
Alternatively, you may contact Andrew at Lockaround Locksmiths 0417 774 537.
Please note: any costs associated with the locksmith attending due to the keys being locked inside or having been lost will be at your cost. Please do not depend on your property manager being able to attend to let you inside.
Impact to the Building by a Motor Vehicle
In the event that this may happen:
Severe Storm Damage
In the event that this may happen: