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Renting with JPG

When you rent through JPG, our experienced team of property managers is here to support you every step of the way. 

Our goal is to make your move in smooth, and your home comfortable throughout your time there. We work with property owners to provide prompt maintenance and handle concerns with care and respect, valuing responsible tenants like you.

  • Maintenance Form
  • Emergency Information (below)


In case of a life-threatening emergency, please call 000. See our FAQ’s below and if you can’t find an answer please contact us. 

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Tenant help when things don't go to plan FAQs

Get clear and concise answers to common questions when you are a tenant in Perth with JPG.

  • You can send a request with an application to the lessor through the property management company. If the application is approved, the property manager will co-ordinate the change by either creating a new lease by preparing a variation of the existing lease.
  • If the lessor does not agree, the person will remain as a tenant and continue to be responsible for the tenancy including paying the rent. All tenants will be jointly and severally responsible for the rent and upkeep of the property.
  • Note: Be prepared for a potential decline by the Property Management Team. When you are signing your tenancy lease you are expected to stay on the lease until it expires and you are also obligated to follow the terms and conditions that apply. 
  • The process can also take time as the new tenant must be eligible and approved for replacement, as background checks and references are essential for the process to even be considered.
  • Keep good communication with your property manager, be prepared, and make sure that you know your rights and responsibilities.

An emergency is defined as a situation that may cause harm to someone or may cause damage to the property if left unattended.

Urgent repairs fall into two categories: essential services and other urgent repairs.

Essential services include:

  • Repairs to a burst water service
  • Gas leaks
  • Broken hot water system
  • Sewerage leaks
  • Dangerous electrical faults

Other urgent repairs are those that are not an essential service, but might cause damage to the premises, injure a person or cause undue hardship or inconvenience to the tenant/s. Any emergency or urgent repair work must be reported to our office within 24 hours of the event or the next business day. Our office can be contacted during normal weekday business hours and weekends.

In cases of emergency and urgent repairs:

Monday to Friday: 8.30am to 5pm

Weekends: All hours

Phone: (08) 9446 6888

Once our office is notified all efforts will be made to ensure that the repairs are carried out as soon as practicable by a suitable repairer. A suitable repairer is someone who is suitably qualified, trained or licensed to undertake the necessary work, e.g. a licensed electrician or licensed plumber. 

If attempts to contact and attain a response from our office on the above number are unsuccessful – within 24 hours for an essential repair and 48 hours for an urgent repair, the tenant is able to arrange for the repairs to be carried out by a suitably qualified repairer to the minimum extent necessary. The tenant will be provided with a reimbursement for any reasonable expense incurred for arranging repairs to be carried out and paying for those repairs. All receipts must be forwarded promptly to our office for reimbursement providing the situation was a real emergency.

Should an emergency occur after hours and it is not life threatening and the tenant is able to reside with the situation until the next business day (i.e. hot water system breaks down), we will arrange to have our contractor attend as a matter of urgency.

If the problem or situation is the result of the tenants, their visitor’s actions or is not deemed as urgent, then the tenants will be held responsible for the associated costs including the call out fees.

  1. Contact the Police immediately and obtain a Police Report Number (for insurance purposes). The police report number must be provided to our office as soon as possible. Police: 13 14 44 (non urgent/report for police attendance) or 000 (urgent police attendance).
  2. Please contact our Glazier: Glasscraft Phone: 9240 8311 or Mobile: 0438 384 441


Locks damaged during break-in and property is not secure:

  1. Contact the Police immediately and obtain a Police Report Number (for insurance purposes). The police report number must be provided to our office as soon as possible. Police: 13 14 44 (non urgent/report for police attendance) or 000 (urgent police attendance).
  2. Please contact Andrew at Lockaround Locksmiths 0417 774 537.
  3. All other damages to the property will be assessed by our Property Managers.

If it is a gas hot water system, please check that the pilot light is on. If it is not on, then please ensure the gas is turned on at the meter box and follow the instructions on the hot water system to try to re-light the pilot light.  Please note: re-lighting a pilot light is not a matter of urgency and will result in the bill being invoiced to the tenant if a plumber is called out of hours.

  1. Turn the Gas OFF at the mains immediately.
  2. Contact Alinta Gas on 13 13 52 to report the fault, as the problem may be within Alinta Gas’s area of responsibility.
  1. Contact Western Power on 13 13 53 as there could be a fault in the area.
  2. Do not attempt to repair or attend to any electrical works yourself.
  3. If the power lines have fallen or are causing harm, please contact Western Power immediately on the number above
  4. If the situation is deemed as an emergency, then please contact an electrician if Western Power is unable to assist.
  1. Turn the water off at the mains immediately (ensure knowledge of where the water mains is located – usually to the front boundary side of the property within the garden).
  2. Contact the Water Corporation on 13 13 75
  3. If there is a sewerage blockage please be aware that if it has been caused as a result of the tenant or their visitor’s actions, then the tenant will be liable for the invoice. The plumber will advise our office of the cause of the blockage

If you lock your keys inside the house during business hours, then you may collect the spare set from our office (it is up to you to get to the office during business hours). The keys will be signed out of our office and you will need to return them by 5pm the next business day.

Alternatively, you may contact Andrew at Lockaround Locksmiths 0417 774 537.

Please note: any costs associated with the locksmith attending due to the keys being locked inside or having been lost will be at your cost. Please do not depend on your property manager being able to attend to let you inside.

In the event that this may happen:

 

  1. Contact necessary emergency services such as Ambulance, Fire Department or Police if required.
  2. Obtain Police Report number.
  3. Call the SES on 1300 130 093 (State Emergency Service) if the property is exposed to the elements.
  4. Burst water pipes – turn off at the mains immediately. Contact the Water Corporation and/or the Plumber as mentioned above.
  5. Electrical issues – call Western Power and/or the Electrician noted on the previous page.
  6. If there is structural damage or electrical problems then do not stay in the house

In the event that this may happen:

  1. Contact necessary emergency services such as Ambulance, Fire Department or Police if required.
  2. Call the SES ON 1300 130 093 (State Emergency Service) if the property is exposed to the elements.
  3. Burst water pipes – turn off at the mains immediately. Contact the Water Corporation and/or a Plumber.
  4. Electrical issues – call Western Power and/or an Electrician.
  5. If there is structural damage or electrical problems then do not stay in the house.
  6. SES must only be called if there is an issue with the property such as loss of roof tiles or fallen trees – not problems with any electrics.

Can't get the answers you need? Send us a message.